Frequent questions

What are the delivery times?

All orders are delivered within 24-48 hours, excl. Sardinia, Sicily, Calabria (72 hours), with express delivery.

All orders placed before 2.30pm will be shipped the same day.

Shipping costs vary depending on the delivery method:

  • Express delivery in Italy: €5.90 (VAT incl.)
  • Express delivery with cash on delivery (Italy): €5.90 (VAT incl.) + €3 (cash on delivery)
  • Express delivery in EU: €10.90
  • Free delivery on all orders over 119.99 EUR.

Which courier will deliver the order?

All orders are in express mode and are delivered via the FeDex Express courier (TNT Express)

What payment methods are accepted?

To purchase in our online store (e-commerce), you can use the following payment methods:

  • PayPal / PayPal Express*
  • MasterCard
  • VISA
  • Amex
  • Mark

Payments made by credit and debit cards are charged upon confirmation of the order.

To ensure that the order is delivered correctly, without delays, please check that the address is correct and complete with all data (address, house number, name on the intercom, telephone number, email)

If you use a PayPal account to complete your order, please check that the address associated with your account is up to date for correct delivery.

How can I track my order or check its delivery status?

Any order-related information is always available in your account. If your order has already been shipped, you can track the delivery status via your tracking number.

The tracking number is also included in the shipping confirmation email.

If you have not received the shipping confirmation email, please check that it is not in your spam folder.

If the email is not present in the spam list, contact us for further assistance.

What are the delivery options?

The following delivery options are available for online orders:

  • delivery to your home/work address
  • delivery to a collection point nearby (Fermopoint)

You can choose your preferred delivery option during the checkout process.

What type of emails will I receive regarding the order?

Once you have placed your order, you will receive email updates regarding its status.

Order and delivery emails:

  • An order confirmation email to inform you of the order request
  • A shipping confirmation email to inform you about the processing of your order. This email will contain a tracking number.
  • An email containing the invoice relating to the order (on request).

To prevent these communications from ending up in your spam mailbox, we recommend adding our email address to your list of exceptions or your address book (you can control how you manage your incoming mail via the settings of your email program).

What should I do if I received a damaged or faulty order?

In the event of a damaged or defective product, you must contact our customer service via a desired channel and we will proceed to resolve the problem.

To which countries is it possible to ship?

  • Germany
  • France
  • Netherlands
  • Belgium
  • Austria
  • Croatia
  • Hungary
  • Slovenia
  • Spain
  • Bulgaria
  • Poland
  • Czech republic
  • Luxembourg
  • Denmark
  • Portugal
  • Greece
  • Slovakia
  • Romania
  • Finland
  • Estonia
  • Latvia
  • Lithuania
  • Sweden
  • Ireland

Pre-order

Which products can I pre-order?

It is possible to pre-order all the products of each brand present and not present on the site (Lovely, Rili, Lashy, Extreme Look, Be Perfect, Enigma, Lab Of Beauty, Lash&Go, Lash-car) by contacting us via Whatsapp or Instagram.

What payment methods are available with pre-order?

For pre-order products it is possible to use all the payment methods available for products that can be purchased immediately by paying the entire amount at the time of pre-order.

What are the delivery times for pre-order?

All orders placed with this option will be delivered within approximately 14 working days. More detailed information will be communicated during order processing.